Refund Policy

This Refund Policy explains how refund requests relating to ReplyXa subscription and service payments are handled by CeyCodex.

This policy applies to payments made directly to CeyCodex for access to ReplyXa unless a different written agreement applies.

Cancelling a ReplyXa subscription stops future renewal charges in accordance with the applicable billing arrangement.

Unless otherwise stated, cancellation does not automatically create a refund for a subscription period that has already started.

We may review a refund request where circumstances include:

• A duplicate payment.
• An incorrect payment caused by a billing error.
• A paid ReplyXa service that was not provisioned as agreed.
• Another situation where a refund is required by applicable law.

Each valid request may be reviewed based on the payment record, service status, and relevant circumstances.

Unless otherwise required by applicable law or agreed in writing, fees for a subscription period that has already started are generally non-refundable.

This may include:

• Unused time remaining within a paid subscription period.
• Unused message, workflow, user, or feature allowances.
• A decision to stop using ReplyXa after the billing period begins.
• Suspension or restriction resulting from a material violation of applicable service terms or platform policies.

ReplyXa may integrate with third-party services including Meta and the WhatsApp Business Platform.

Charges billed directly by Meta, WhatsApp, payment processors, telecommunications providers, banks, or other third parties are subject to the refund and billing rules of the relevant provider.

CeyCodex cannot guarantee refunds for charges that were not collected directly by CeyCodex.

To request a review, email hello@replyxa.com with the subject ReplyXa Refund Request.

Please include:

• Your name and business name.
• Your ReplyXa account email.
• The payment date and amount.
• The transaction or payment reference, where available.
• A short explanation of the reason for the request.

Please do not send passwords, access tokens, verification codes, card security codes, or other sensitive credentials.

We will review the information provided together with the relevant account, payment, and service records.

Where a refund is approved, it will normally be returned using the original payment method where reasonably practical.

The time required for funds to appear may depend on the payment processor, bank, card network, or other financial institution involved.

Nothing in this Refund Policy is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable law.

We may update this Refund Policy when our service, billing methods, business practices, or legal requirements change. The current version will be published on this page.

Questions about payments, cancellations, or refund requests can be sent to CeyCodex through the official ReplyXa contact channel.

Email: hello@replyxa.com

Website: replyxa.com