Data Deletion

You may request deletion of personal information associated with ReplyXa by contacting CeyCodex through the official contact details published on the ReplyXa website.

When submitting a request, please clearly state that you are making a data deletion request relating to ReplyXa.

To help us locate the relevant information and protect against unauthorised deletion requests, please provide enough information to identify the account or interaction involved.

• Your name.
• Your WhatsApp phone number or ReplyXa account email, where relevant.
• The business you interacted with through ReplyXa, if applicable.
• A short description of the information you want deleted.

Please do not send passwords, access tokens, verification codes, or other sensitive credentials with your request.

We may need to verify that a deletion request comes from the person associated with the relevant information before processing it. This helps protect customer and business information from unauthorised access or deletion.

ReplyXa is used by businesses to manage WhatsApp conversations, orders, reservations, enquiries, and related workflows.

If you interacted with a business that uses ReplyXa, that business may control the relevant customer information. In those cases, you may need to contact the business directly so it can review and act on your request.

Depending on the nature of the request and applicable legal or contractual requirements, deletion may include information such as:

• ReplyXa account information.
• Customer profile information stored within ReplyXa.
• Conversation and message records maintained by ReplyXa.
• Orders, reservations, enquiries, and related workflow records.
• Other personal information associated with the relevant account or interaction.

Some information may need to be retained where reasonably necessary for legal compliance, fraud prevention, security, dispute resolution, financial records, contractual obligations, or other legitimate requirements.

Where information must be retained, access and use will remain limited to the purpose that requires its retention.

ReplyXa integrates with the official WhatsApp Business Platform operated by Meta.

A ReplyXa deletion request applies to information controlled or processed by CeyCodex through ReplyXa. Information independently controlled by Meta or WhatsApp is subject to their own privacy, retention, and deletion processes.

After receiving and verifying a valid deletion request, we will review the relevant information and process the request in accordance with applicable legal, contractual, security, and operational requirements.

More information about how ReplyXa handles personal information is available in the ReplyXa Privacy Policy.

To submit a data deletion request, contact CeyCodex using the official ReplyXa contact details.

Website: replyxa.com